FAQ

Our reception team are always happy to answer any questions you may have, just contact us.

Here are some of the most commonly asked questions below:

1. Studio guidelines and facilities

When should I arrive?

Please arrive between 15 and 5 minutes before the class starts.

What happens when I arrive at the studio?

Upon arrival, please sign in at the front desk at least 5 minutes before class starts.

Do you provide mats and props?

From July 2020, we require our customers to bring their own mats. If you do not have a mat, you can hire one from our front desk for £2.

We currently provide yoga bricks, blocks and belts, and Pilates balls and resistance bands in the studio.

Bolsters and blankets can be hired from reception for £2.

Although for the following classes, a blanket and bolster will be provided free of charge:

Flow and Restore, Restorative Yoga, Yoga Nidra, Yin Yoga, Pranayama and Meditation.

Do you have showers and changing facilities?

There are no showers at Yogahome, but we do have changing facilities.

Where can I leave my bags?

If you are attending a class in Studio 2, you can bring your coat and valuables all the way into the studio.

If you are attending a class in Studio 1, you can leave your coat into the changing area and choose to leave your bag and valuables into the cubby holes provided or bring them all the way into the studio.

Yogahome takes no responsibility for customers' valuables.

Are mobile phones allowed in the studio?

You can use your phone anywhere is our courtyard area, but please switch your phone off or set it on silent mode before the beginning of the class.

How much time should I allow before class?

If you are ready to go, please arrive 5 minutes before the class starts.

If you have any concerns you’d like to share with the teacher or reception, consider arriving a few minutes earlier.

If I am late is it a problem?

Please arrive in good time as late comers will not be admitted.

Due to social distancing regulations, you may be turned away if you arrive after the class starts.

Is there a discount for coming frequently?

Yes, if you plan to come to our drop in classes regularly you can join our membership scheme or purchase one of our class passes.

Please go to the Prices page to find the package that suits you best.

What is the preferred method of payment?

You can make payments online, over the phone or in person at the front desk.

We are cashless, and accept Visa and MasterCard credit or debit cards.

I am under 18, can I join your classes?

Our classes are not recommended to children under 16.

However young people between 16 and 18 can attend classes if they are accompanied by a parent or guardian practising with them.

I'm pregnant. Should I start doing yoga?

Yes definitely, but if you are new to yoga, we recommend that you do our Pregnancy yoga classes. These classes are very safe and are appropriate for any stage of pregnancy, you don't need to wait until your 12 week scan. See further below if you have previous experience of yoga.

Do bear in mind that the first trimester is the most delicate stage of the pregnancy as the placenta is not fully established and the risk of miscarriage is greatest. Although it is extremely unlikely that pregnancy yoga would be the cause of a miscarriage.

Our Pregnancy Pilates class is also highly recommended, preferably once you have had your 12 week scan. You can also safely attend our Pranayama & Meditation, Restorative yoga and Yoga Nidra classes as they are mostly focused on rest, breathing and meditation: just make sure you tell the teacher you are pregnant beforehand in case certain positions or breathing exercises need to be adjusted.

Do remember that whilst you are pregnant, it is not a good idea to attempt to expand your practice, physically at least, but you can maintain it.

I'm pregnant, can I practice Yin yoga?

Note that Yin yoga is not suitable in Pregnancy as it risks over-stretching ligaments and often involves deep forward bends which compress the abdomen as well as long-held contraindicated supine positions.

I'm pregnant, I've done lots of yoga before. Can I go to any class?

We still recommend you wait until you have had your 12 week scan and have been approved to exercise by your doctor or midwife. The first trimester is the most delicate stage of the pregnancy as the placenta is not fully established and the risk of miscarriage is greatest.

There are some classes which are not suitable for pregnant women, and some teachers that do not accept pregnant women in their classes. Classes that are unsuitable are Vinyasa Flow and Ashtanga yoga, because they are high heat practices. Yin yoga is not suitable as it risks over-stretching ligaments and often involves deep forward bends which compress the abdomen as well as long-held, contraindicated supine or inverted positions.

If you have an established yoga practice, you are welcome to our Slow Flow classes and some Iyengar classes: speak to the teacher beforehand. They can advise you and give you suitable modifications.

Pilates is not suitable during pregnancy, unless it is specifically Pregnancy Pilates because your abdominal muscles need to lengthen, rather than draw in during pregnancy.

2. Online studio and classes

What are my options?

For our online studio, we offer the payment options listed below:

Drop-in: You can book live classes straight from our Schedule, choosing the option to pay £7 Online Drop-In or £35 for unlimited access for 30 days with the Online Trial Month. You can purchase either of these independently online when logged into your profile.

Online Membership: £35/month by direct debit. Gives you unlimited access to our live-stream classes and to our Yogahome Member’s Video Library, where you can watch the live-stream classes again and browse our range of pre-recorded videos. To sign up, call us on 0207 249 2425, Monday to Friday between 9:30am and 4pm. We will take payment for the first month upfront, and ask you for your bank details to set up the direct debit. Please note that for this option, we require a minimum of 2 months commitment.

Full Membership: £75/month by direct debit. Gives you unlimited access to both online and studio classes, as well as our Yogahome Member’s Video Library.

What are my requirements to stream live classes?

We live stream our classes through Zoom. To join our live classes, you will need a (free) Zoom account.

Please ensure your username matches your Yogahome account name or email us to clarify your details. You will not be admitted from the waiting room into the class room if we can’t match you on to our class list.

What is the latest time I can register to a class?

Our bookings for online classes close 15 minutes prior the start of class.

We will do our best to assist you signing in should you wish to join, but access to the class cannot be guaranteed to latecomers.

Can members of my household practise alongside me?

For the accuracy of our records and in respect to the teacher’s pay, please ensure that anybody attending class alongside you has registered with Yogahome with their own account and paid for the class.

In the Zoom chat at the start of the class, please let Yogahome Support know if you are sharing your screen with another class attendee, so we can sign you both in at our end.

I haven’t been able to stay for the whole class, can I still access the recording?

Yes! Our recordings are available on our video library 24-48 hours after the class.

I have a Studio Membership and I was not able to join the class at the studio. Can I join the online version of the class using my existing pass?

You will only be able to attend the online version of the class if you have a Full Membership or if you purchase an Online Drop In separately, our Studio Membership will not cover for the class.

I am pregnant, can I attend online classes?

If you are a COMPLETE BEGINNER or NEW TO YOGA, we only advise to attend Restorative and Yoga Nidra classes.

Due to the lack of direct physical interaction between teacher and students, only a selection of classes are recommended.

If you are familiar with yoga, you are past the 12th week scan and have been given the green light from the midwife/GP and your pregnancy has no complications, then you can refer to the guide below:

Slow Flow: our slow flow classes are suitable for pregnant women. Please always mention to the teacher that you are pregnant at the start of class, and how many weeks so they know which trimester you are in.

Restorative yoga, meditation and yoga nidra: these classes are suitable for everyone. Again, just make sure you tell the teacher you are pregnant as they may need to suggest a different resting position or breath technique.

I just had a baby, can I attend online classes?

Our Slow Flow classes are suitable postnatally. It is preferable you attend classes at least 6 weeks after the birth, and with the green light from nurse/health visitor/GP/gyneacologist/physio.

Please make sure that if the birth involved Caesarean section, tears, or any complications and scarring, you have healed enough to practise mild forms of exercise: always check with your nurse/health visitor/GP/gyneacologist/physio if unsure.

I have a medical condition or injury, can I join online classes?

If you are a COMPLETE BEGINNER or NEW TO YOGA, we only advise to attend or Restorative and Yoga Nidra classes. This is due to the lack of direct physical interaction between teacher and students, only a selection of classes are recommended.

If you have been practising yoga regularly, please inform your teacher before the class if you have a medical condition or injury or have had a recent operation. You may need to avoid certain aspects of yoga in favour of others.

3. Video library

I have just purchased a Studio Membership, can I access Yogahome video library?

No, sorry. Access to our Yogahome Video Library is exclusive for Online Membership and Full Membership subscribers and for trials. The Studio Membership does not cover the video library.

How often do you update the library?

We update our library daily with both shorter pre-recorded videos as well as live classes recordings.

I am going away and I am suspending my membership. Can I still access the video library?

Yes! If you suspend your membership, and your freeze has an end date, you will be able to access the video library for the first month.

If your freeze is longer than 1 month or is open ended, you will not be able to access the video library.

How can I access Yogahome video library?

When you sign up to one of our introductory offers, as well as to our Online or Full membership, you will receive an automated email containing your details to access the library. Please follow the instructions to create your secure password and make sure to keep your details safe! We recommend selecting the same username/email and password as your Mindbody login, to keep things simple and easy.

You will then be able to  access Yogahome videos through the Video Library tab at the top of our site. Use your personalised login details to sign in and happy streaming!

I have just purchased one of your introductory offers online, will I be able to access the video library immediately?

Unfortunately not. You will receive your personalised log in within 24-48h of purchase. However, you will be able to enjoy the full 30 days of access as promised.

4. New to yoga or Pilates?

Guide to styles and levels

I have never done yoga, where should I start?

Iyengar, Level 1: get to know classical poses in detail thanks to this technical, traditional style where you hold poses and use props such as blocks and belts to ensure correct alignment and careful progression.
Slow Flow, All Levels: a cross between the careful precision of Iyengar and the dynamism of Vinyasa Flow, these classes involve movement but slow enough that you can pay attention to alignment, modify with props, nurture the breath and rest when you need to.
Yoga and Meditation, All Levels: a well-rounded class covering both physical work with simple postures and the deeper practice of meditation, in one session.

What if I am after something vigorous, with more movement?

Ashtanga, Level 1: traditional energetic style from which many modern dynamic styles have derived. Learn a set sequence of poses (the "Primary Series") based on the synchronisation of movement and breath (vinyasa). A workout but a systematic and well-designed one.

Vinyasa Flow, Level 1: a modern, creative style drawing loosely from the dynamic Ashtanga tradition and integrating other influences depending on each teacher's background. Move dynamically through ever-changing sequences of poses, with music to inspire and stimulate.

What is always good to do, for everyone?

Restorative yoga and Yoga nidra: true and effective relaxation is an art! With these classes you will learn to unwind in restful postures supported by props for optimal comfort. With minimal effort and distraction in the body, the mind can become stiller and quieter, able to enter deeper layers of consciousness.

Pranayama & Meditation: breathing and meditation are accessible to anyone, regardless of ability. Learning them through simple techniques will not only deepen your practice but simply have a wonderful impact on your overall well-being.

What is the difference between Level 1, All levels and Level 2 classes?

Level 1: For beginners or anyone wanting to focus on key poses and principles, no experience necessary. Emphasis is on alignment, breathing and simple modifications. Level 1 classes are a great way to build up your practice from good foundations, or re-visit these foundations whenever you feel the need.

All Levels: Everyone welcome, no previous experience of yoga necessary but a minimum level of fitness and body awareness is recommended as these classes may be physically demanding. Differing abilities are catered for and everyone is encouraged to work within their capacity.

Level 2: for students familiar with classical poses, including some backbends and inversions, with good body control and wanting to go further in their practice. Expect more challenging modifications of poses, or more subtle explorations of them, as well as more complex sequences or longer holds.

ONLINE CLASSES: If you are a COMPLETE BEGINNER or NEW TO YOGA, please contact us for guidance on the most suitable online classes.

Due to the lack of direct physical interaction between teacher and students, only a selection of classes are recommended.

What should I wear?

Wear something loose and comfortable, that does not restrict your movements.

Yoga and Pilates are done in bare feet.

What do I need to bring?

Please bring your own mat and any other equipment you wish to use during the class.

Do you offer private yoga/pilates sessions?

Yes we do! Most of our teachers offer 1:1 sessions.

To help us approach the most suitable teacher, please contact us with a little more about yourself and what you are looking for. Let us know if you are new to yoga or Pilates or if you are looking to address any particular physical conditions or injuries.

We can then select a teacher tailored to your needs and preferences, or you can specify the teacher you’d like to do the private session with.

We have a dedicated private room available here at the studio which is where the majority of these sessions take place. However, if you would prefer a home visit please let us know as this can be arranged.

I am under 18, can I join your classes?

Our classes are not recommended to children under 16.

However young people between 16 and 18 can attend classes if they are accompanied by a parent or guardian practising with them.

5. Membership

What are my options?

Online Membership: £35/month by direct debit. Gives you unlimited access to our live-stream classes and to our Yogahome Members Video Library, where you can watch the live-stream classes again and browse our range of pre-recorded videos. The plan includes 2 guest passes for online classes only.

Studio Membership: £65/month by direct debit. Gives you unlimited access to our studio classes only. The plan includes 3 guest passes for studio classes only, and offers 10% off all therapies and private sessions.

Full Membership: £75/month by direct debit. Gives you unlimited access to both online and studio classes, as well as our Yogahome Members Video Library. The plan includes 2 guest passes for online classes, 3 guest passes for studio classes and offers 12% off all therapies and private sessions.

I am going away, can I suspend my membership?

Yes. All our membership plans can be suspended if you are planning to go away or if you simply need a break.

We normally require at least 7 days notice to put the suspension in place.

You can freeze the account for a minimum of 7 days and a maximum of 3 months.

If you suspend your Online or Full membership, and your freeze has an end date, you will be able to access the video library for the first month.

If your freeze is longer than 1 month or is open ended, you will not be able to access the video library.

How long can I suspend my membership for?

Your freeze can have an end date, or can be open ended.

We usually ask to suspend the membership for no longer than 3 months, so if your open ended freeze has gone past this duration, we will get in touch to either re-activate or cancel your subscription.

How does a membership freeze work?

The freeze stretches out the period between the last direct debit and the next so you don’t lose any money.

When a current, pre-paid month of membership is interrupted by a freeze, any "credit" of days or weeks left unused from this month is brought forward to when you re-activate the membership.

The next direct debit is then delayed, to reflect the duration of the freeze. So it doesn’t matter when you freeze, you know that no "credit" is left wasted.

I want to discontinue my subscription. How much notice do you need?

We require at least 7 days notice to cancel a subscription.

6. Log in and bookings

Do I need to book drop in classes?

Yes, we recommend to book online and pay in advance to both secure a spot in the class and to help us respecting social distancing in our courtyard area.

How do I log in, book and cancel classes online?

Login
When you initially join Yogahome, we create a login for you to book and access your Yogahome account via the Mindbody Online portal. The details you need are your email address for the username, and the default Yogahome password we sent you. You can keep this password, or change it to anything you like.
You can log in either by signing up to a class, or by clicking on the 'log in' icon at the bottom of each page on our website.
If you forget your password, go to Mindbody Online and click on the "Forgot password?" link. It will open a new page where you need to enter your username (your email address) and hit "Next". You will receive an email to reset the password.

Booking online
You can book via our website: go to Schedule and find the class you want, then click SIGN UP to the right. Follow the steps through to payment to secure your booking. You can also go to Mindbody Online. Log in and go to the CLASSES tab to view the schedule of classes and sign up. Go to the WORKSHOPS/COURSES tab to view upcoming workshops and courses and sign up.

Cancelling online
Go to Mindbody Online. Log in and go to the MY INFO tab, then My Schedule to view the classes/workshops/courses you have booked and click the cancel button on the right hand side.

Using the Mindbody Connect app
Login and find Yogahome to browse our schedule and book for classes. To view any bookings you have made go to your Home page, then to Schedule: this will display your upcoming bookings and you can cancel from there too.

I am having troubles logging in, what can I do?

If you have forgotten your password, go to Mindbody Online and click on the "Forgot password?" link. It will open a new page where you need to enter your username (your email address) and hit "Next". You will receive an email to reset the password.

If you are getting an error upon logging in, this is likely due to the privacy settings of your browser. Please change browser or visit this page to resolve the issue.

I am on the waiting list for a class: what happens next?

If you have signed up to receive email/text notifications, you will get notified up to 30 minutes before the start of the class if you have got a place.

To sign up to receive notifications, go to your Profile on Mindbody and tick the appropriate boxes.

If you no longer can or want to come to the class, please cancel (see above for how to cancel), however last minute.

You are always welcome to contact us to check your position on the waiting list.

How do I book a course or workshop?

You can book via our website: go to Workshops and find the event you want. Then click BOOK to the right. Follow the steps through to payment to secure your booking.
You can also go to Mindbody Online. Log in and go to the WORKSHOPS/COURSES tab to view upcoming workshops and courses and sign up.

We recommend you pay in advance to secure your place, but you are also welcome to turn up on the day.

Is there a discount for coming frequently?

Yes, if you plan to come to our drop in classes regularly you can join our membership scheme or purchase one of our class passes.

Please go to the Prices page to find the package that suits you best.

Is there a concessionary rate?

No, but we have class passes, which are a much more economical way to attend drop in classes.

If you have never been to Yogahome before, you are entitled to our new clients' Introductory deal, £40 for 30 days of unlimited classes!

Visit our Prices page for more info.

7. Cancellation policy

Cancellation and No Shows

If you cannot make it to a class, you need to cancel (online, by email, or over phone) no later than 1 hour before the start of the class and any credit used to pay for this class will be returned to your Yogahome account.

If you cancel less than 1 hour before class, this is a late cancellation. Credit will not be returned for late cancellations or no shows.

Please note that your booking will block a place until it is officially cancelled.

At busy times, fully booked classes with waiting lists dissuade people from dropping in when in fact we can accomodate them. Therefore, we reserve the right to remove pre-booking privileges to anyone with a history of repeated No Shows or late cancellations.

Members and Introductory Offer clients cancellation and No Show policy

You will lose pre-booking privileges for a month after several, frequent late cancellations or no shows.

Therapy and One-to-One appointments cancellation policy

Yogahome operates a strict 24 hour cancellation policy on behalf of our therapists and teachers.

For cancellations made with less than 24 hours notice or if a client fails to show up for their appointment, the client will be charged the full appointment fee in these circumstances.

Workshops and Courses cancellation policy

Clients can cancel any booking for a course or a workshop with 7 or more days notice and receive a full refund.

If the cancellation is within seven days, clients will be offered a credit or a transfer to another course or workshop. However a £5 administration fee will be charged. Once the course or workshop has started there is no refund or transfer.

We reserve the right to cancel a course or workshop if necessary. Any client who has booked a place will be given a full refund.

Live-stream classes cancellation policy

You must sign-in at least 5 minutes before class, with the link sent to you in a notification email 15 minutes prior to class.

If you cannot attend, you need to cancel (online via your Mindbody account, by email, or over phone) at least 15 minutes before the start of the class and any credit used to pay for this class will be returned to your Yogahome account.

If you cancel less than 15 minutes before class, this is a late cancellation. Credit will not be returned for late cancellations or no shows.

As with all other classes, we reserve the right to remove pre-booking privileges to Members with a history of repeated No Shows or late cancellations.

8. Therapies and private sessions

What therapy is right for me?

We offer a wide range of therapies such as hot oil massage, aromatherapy, reflexology and shiatsu.

Contact our reception team who can give advice on the right therapy for you!

How do I book a therapy?

Please contact us to book an appointment.

Do you offer private sessions?

As well as group classes we offer personal yoga and Pilates one-to-one sessions tailored to your needs and preferences.

With one-to-ones, the teacher can address specific issues or questions, which is not always possible in a group class, and create a suitable plan for you based on your goals and needs.

Private yoga and Pilates are also wonderful during pregnancy and postnatally, addressing physical and emotional changes, preparing you to birth, and helping you regain strength and manage energy levels.

To book please contact us to book an appointment.

I am a member, do I have a discount on therapies or private sessions?

With our Monthly Unlimited Membership you get 10% off all one to one sessions.

This gives you the best price even if you don’t have them very often.

9. Guideline for pregnancy and medical conditions

Can I attend online classes if I am pregnant?

If you are a COMPLETE BEGINNER or NEW TO YOGA, we only advise to attend Restorative and Yoga Nidra classes.

Due to the lack of direct physical interaction between teacher and students, only a selection of classes are recommended.

If you are familiar with yoga, you are past the 12th week scan and have been given the green light from the midwife/GP and your pregnancy has no complications, then you can refer to the guide below:

Slow flow: our slow flow classes are suitable for pregnant women. Please always mention to the teacher that you are pregnant at the start of class, and how many weeks so they know which trimester you are in.

Restorative yoga, meditation and yoga nidra: these classes are suitable for everyone. Again, just make sure you tell the teacher you are pregnant as they may need to suggest a different resting position or breath technique.

I just had a baby, can I attend online classes?

Our Slow Flow classes are suitable postnatally. It is preferable you attend classes at least 6 weeks after the birth, and with the green light from nurse/health visitor/GP/gyneacologist/physio.

Please make sure that if the birth involved Caesarean section, tears, or any complications and scarring, you have healed enough to practise mild forms of exercise: always check with your nurse/health visitor/GP/gyneacologist/physio if unsure.

I'm pregnant. Should I start doing yoga?

Yes definitely, but if you are new to yoga, we recommend that you do our Pregnancy yoga classes. These classes are very safe and are appropriate for any stage of pregnancy, you don't need to wait until your 12 week scan. See further below if you have previous experience of yoga.

Do bear in mind that the first trimester is the most delicate stage of the pregnancy as the placenta is not fully established and the risk of miscarriage is greatest. Although it is extremely unlikely that pregnancy yoga would be the cause of a miscarriage.

Our Pregnancy Pilates class is also highly recommended, preferably once you have had your 12 week scan. You can also safely attend our Pranayama & Meditation, Restorative yoga and Yoga Nidra classes as they are mostly focused on rest, breathing and meditation: just make sure you tell the teacher you are pregnant beforehand in case certain positions or breathing exercises need to be adjusted.

Do remember that whilst you are pregnant, it is not a good idea to attempt to expand your practice, physically at least, but you can maintain it.

I'm pregnant, can I practice Yin yoga?

Note that Yin yoga is not suitable in Pregnancy as it risks over-stretching ligaments and often involves deep forward bends which compress the abdomen as well as long-held contraindicated supine positions.

I'm pregnant, I've done lots of yoga before. Can I go to any class?

We still recommend you wait until you have had your 12 week scan and have been approved to exercise by your doctor or midwife.

The first trimester is the most delicate stage of the pregnancy as the placenta is not fully established and the risk of miscarriage is greatest.

There are some classes which are not suitable for pregnant women, and some teachers that do not accept pregnant women in their classes.

Classes that are unsuitable are Vinyasa Flow and Ashtanga yoga, because they are high heat practices. Yin yoga is not suitable as it risks over-stretching ligaments and often involves deep forward bends which compress the abdomen as well as long-held, contraindicated supine or inverted positions.

If you have an established yoga practice, you are welcome to our Slow Flow classes and some Iyengar classes: speak to the teacher beforehand. They can advise you and give you suitable modifications.

Pilates is not suitable during pregnancy, unless it is specifically Pregnancy Pilates because your abdominal muscles need to lengthen, rather than draw in during pregnancy.

If I have a medical condition can I still attend yoga?

Please inform your teacher before the class if you have a medical condition or injury or have had a recent operation. You may need to avoid certain aspects of yoga in favour of others.

If you have a medical condition such as ME, MS, AIDS, high blood pressure or heart disease, or have been referred by your doctor to do yoga, you are most welcome to attend a beginners or Slow Flow yoga class. Again please let the teacher know about your condition before the class and bring any relevant letter from your doctor with you.

The daytime yoga classes provide an ideal place for you to get more attention from the teacher as they tend to be less busy.

10. Health and safety policy

Arrival at Yogahome

Hands-free entry will be provided from the street at class times.

There are two dedicated handwash sinks in the yard at reception - please wash and dry your hands thoroughly upon arrival.

PPE is not mandatory for clients, staff or teachers, as the World Health Organisation (WHO) advise that it is preferable for staff and clients to regularly wash their hands. However, if you wish to wear a face mask, you are welcome to.

A one-way flow and check-in process will be in place with 30 minutes gaps between all classes:

  • pre-booking of classes is preferred to keep queueing to a minimum;
  • only contactless or card payments are being accepted at this time, no cash please;
  • prompt arrival will be more important than ever - please arrive 10mins before class.

Cleaning and hygiene

Please only attend Yogahome if you are symptom-free.

We'd appreciate it if you could please avoid touching your face, eyes, nose or mouth with your hands and always catch coughs and sneezes in tissues (freely provided throughout the studio).

All clients are kindly encouraged to bring their own equipment including mats and props. Mat and blankets can be rented from reception for £2 each. All other equipment is availbale in the studios.

You are kindly requested to sanitise your hands before using this equipment. Sanitising spray and disposable paper towels will be freely available in both studios to clean equipment.

Yogahome carried out a comprehensive clearout, reorganisation and deep clean of all communal areas and equipment during the quarantine period.

Wall-mounted hand sanitiser dispensers will be located throughout the space and in each studio.

We have a new Yogahome COVID-19 cleaning & hygiene protocol in place for:

  • regularly sanitising high-contact touch points;
  • regularly sanitising shared equipment including tech;
  • safe & regular disposal of waste;
  • ensuring our supplies are well-stocked at all times.

All communal areas and both studios are professionally deep cleaned every night.

Social distancing

While at Yogahome please be mindful of the importance of maintaining social distance with other clients, staff and teachers.

In order to help make this as easy as possible, Yogahome has:

  • reduced the capacity of all classes to allow for adequate social distance between mats;
  • removed bulky storage & equipment from the studios and communal areas;
  • provided floor markings for mats to ensure appropriate spacing;
  • reconfigured the yard space to improve flow-through and overall space available;
  • reconfigured the timetable to minimise queueing or any waiting around.

Teachers will also be helping with social distancing by:

  • promoting social distancing at the start of class and monitoring spacing throughout;
  • not providing hands-on assistance;
  • not moving around the class or passing items to clients;
  • monitoring ventilation during class;
  • reminding you to minimise any waiting around before and after class.

Please be mindful of any notices in and around the spaces to help keep our studio a safe and calm sanctuary for all.

Yogahome has an open door policy - please feel free to pass on any feedback or concerns to us.

11. Terms & conditions

Classes: Lateness and cancellation policy

For any pre-booked classes, you must sign in at the front desk at least 5 minutes before class.

See further down for policy relating to live-stream classes.

Latecomers

Your place will be released and given to someone else 5 minutes before class starts if there is a queue of clients waiting to attend this class.

If you arrive late and your place has been given to another client, we will ask you to join the queue.

If the class is oversubscribed and we cannot let you in, we will not charge you, and your credit (eg. £14 drop-in, or class pass unit) will be returned to your Yogahome account.

Cancellation and No Shows

If you cannot make it to a class, you need to cancel (online, by email, or over phone) no later than 1 hour before the start of the class and any credit used to pay for this class will be returned to your Yogahome account.

If you cancel less than 1 hour before class, this is a late cancellation. Credit will not be returned for late cancellations or no shows.

Please note that your booking will block a place until it is officially cancelled. At busy times, fully booked classes with waiting lists dissuade people from dropping in when in fact we can accomodate them. Therefore, we reserve the right to remove pre-booking privileges to anyone with a history of repeated No Shows or late cancellations.

Members and Introductory Offer clients cancellation and No Show policy

You will lose pre-booking privileges for a month after several, frequent late cancellations or no shows.

Therapy and One-to-One appointments cancellation policy

Yogahome operates a strict 24 hour cancellation policy on behalf of our therapists and teachers.

For cancellations made with less than 24 hours notice or if a client fails to show up for their appointment, the client will be charged the full appointment fee in these circumstances.

Workshops and Courses cancellation policy

Clients can cancel any booking for a course or a workshop with 7 or more days notice and receive a full refund.

If the cancellation is within seven days, clients will be offered a credit or a transfer to another course or workshop. However a £5 administration fee will be charged. Once the course or workshop has started there is no refund or transfer.

We reserve the right to cancel a course or workshop if necessary. Any client who has booked a place will be given a full refund.

Live-stream classes cancellation policy

You must sign-in at least 5 minutes before class, with the link sent to you in a notification email 15 minutes prior to class.

If you cannot attend, you need to cancel (online via your Mindbody account, by email, or over phone) at least 15 minutes before the start of the class and any credit used to pay for this class will be returned to your Yogahome account.

If you cancel less than 15 minutes before class, this is a late cancellation. Credit will not be returned for late cancellations or no shows.

As with all other classes, we reserve the right to remove pre-booking privileges to Members with a history of repeated No Shows or late cancellations.

Membership small print

Our Online, Studio and Full membership options allow you to attend as many drop-in classes as you like, respectively for online classes, studio classes and a combination of both. Courses and workshops are not included.

All memberships are non-transferable, in other words, you cannot share it with another person.

All subscriptions require the following:

  • three-month minimum commitment for our Studio and Full Memberships;
  • two-month minimum commitment for our Online Membership
  • two freezes / holds per year for a minimum of 7 days, maximum of 3 months;
  • 14 day written notice to cancel or freeze membership;
  • the guest passes have no expiry date but are removed from your account if the membership is cancelled;
  • payment by direct debit from a bank account only;
  • the direct debit runs every month of the year, including a number of days on which Yogahome is closed over Christmas (this year, these are 24th December through to 1st January inclusive).

Class passes

No refunds will be given on class passes once purchased.

All class passes have an expiry date, and cannot be extended or suspended except in exceptional circumstances.

Class passes are assigned to individual clients and cannot be shared between clients.

Both the 5 and the 10 session class passes are valid for any drop-in class and for 6 months.

Credits

Any credit with us is valid indefinitely and can be used for any product or service we offer.

12. Data privacy

Yogahome takes the security and privacy of our clients very seriously. We only keep the personal information of our clients in order to provide our services to them.

The data collected is the following: first and last name, mobile phone number, email address and date of birth. For clients signed up to the Membership Unlimited, the data collected also includes bank sorting code and account number.

All data is held on the Mindbody Online remote server with password limited access. Mindbody Online’s own data privacy policy can be viewed here.

Clients are able to access their own data through our website and update or change it as they wish. This data will not be passed to any third party. It is for Yogahome’s internal use only to enable us to communicate with our clients and for clients to buy our services.

Clients can unsubscribe from receiving our marketing information anytime by emailing us or clicking on the “Unsubscribe” link at the bottom of every marketing email received from us.

Clients can unsubscribe from receiving email and/or text notifications about their bookings (confimrations, waiting list status, cancellations) by logging into their Mindbody account, under the Personal section of their Profile.

All staff with access to the database receive induction on the appropriate use of data.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular site.

Yogahome code of conduct

OUR MISSION

To provide a serene, relaxed and welcoming space for all in our inner-city sanctuary. Our aim since 1998 has been to make Yogahome a friendly and safe place where everyone can come and try something new or develop their practice further.

WHY HAVE A CODE OF CONDUCT?

The purpose of this code of conduct is to assure our community of our commitment to excellent standards in terms of teaching skills, behaviour and accountability.

INCLUSION & ACCESSIBILITY

Yogahome teachers and staff respect diversity and will seek to actively include, accommodate, and welcome everybody to our studio.

We will always facilitate to the best of our ability reasonable accommodations for people with disabilities.

Yogahome teachers and staff will not discriminate against students, other teachers or members of our community on the basis of age, appearance, ability, race, gender identity, religion or sexual orientation.

HONESTY, INTEGRITY AND TRANSPARENCY

Our approachable reception and managerial team are always on hand to answer questions either by phone or email.

Our studio terms and conditions are freely available to view on our website, which clearly address in plain english our Lateness, Cancellation and Data protection policies.

Yogahome students must inform teachers before class if they are pregnant, if they are injured, if they have a medical condition or have had a recent operation.

Yogahome appreciates all feedback – we welcome opportunities to improve.

We are Living Wage employers who pay based on the cost of living in London.

We are a registered charity (reg no. 1119260) and offer fully-funded yoga classes and therapeutic massage to a range of community organisations in Hackney – details of our charitable projects are freely available to view on our website.

DO NO HARM

Our teachers and staff agree that they will:

  • never intentionally or negligently cause harm – verbally, sexually, physically, or otherwise – to students, other employees, other teachers, or members of the public through any action (or inaction);
  • never photograph, or record, nor use such imagery or likenesses without the consent of the people involved;
  • provide safe and effective instruction for all participants and make continuing education a priority;
  • acknowledge the limitations of their skills and scope of practice, and refer students to more qualified medical, health, or rehabilitation professionals when necessary;
  • handle any feedback, complaints or disputes with mutual respect and understanding;
  • ensure compliance with all relevant health & safety legislation so that yogahome remains a safe place to practice yoga and other disciplines.

CONSENT & HANDS-ON ASSISTS

All Yogahome teachers must obtain explicit and informed consent before physically adjusting students and trainees in yoga practices.

Explicit and informed consent can be given verbally, in writing, by an unambiguous gesture, or via a consent indicator. We understand that silence or lack of resistance, in and of itself, does not demonstrate consent.

We understand and agree that explicit and informed consent is an ongoing process of communication and that previous consent does not imply future permission, or allow for future physical adjustment or contact.

GRIEVANCE PROCEDURE

If you personally experience an incidence of misconduct you may report this to our grievance officer Maria Gandy (maria AT yogahome.com).

Please include the following information to allow us to investigate:

  • your full name and contact details;
  • the full name of the teacher or staff member involved;
  • a description of the alleged misconduct and the date it occurred;
  • the name and contact details of any witness(es) (if applicable).

KINDNESS AND RESPECT

Help keep our space friendly, clean and calm for all by following these simple principles:

  • please refrain from using your phone anywhere inside the studios or common areas – step outside if you need to make a call so as to respect the peace and practice of others;
  • please turn your mobile OFF while in class – noisy vibrations can also disrupt practice and nearby therapies in progress;
  • please remove your shoes before entering the studios;
  • please be aware that, upon arrival, there may be a class currently in savasana or a therapy in progress. While you are in the yard or classroom lobbies generally please keep your voices low;
  • please work gently, respecting your body’s abilities and limits;
  • we have the right to refuse service to anyone who does not treat our staff, teachers and/or studio with the kindness and respect they deserve.

THANK YOU

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