FAQ

1. INTERPRETATION AND VARIATION
1.1 In the Terms and Conditions the following definitions apply:
“The Charity” means Yogahome.
“Member” means any person that has signed up to one of our monthly memberships by Direct Debit or Credit Card autopay.
“Studio” means any one of the Yogahome studios at 14 Allen Road, N16 8SD, London and a reference to a Studio in the Terms and Conditions will be to the relevant studio at which a Member has booked to attend classes.
1.2 The Charity reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Members. Any such changes will be notified to Members and, until revoked, are and will be binding on Members.
2. MEMBERSHIP
2.1 Subject to these terms and conditions, when a person has submitted the details to complete the registration form and submitted payment for the first month of membership, they will become a Member of the Studio.
2.2 Acceptance of a person as a Member is in the absolute discretion of the Charity. 2.3 The Charity reserves the right to expel from the Studio, suspend for a specific period or refuse to renew the membership of any Member whose conduct is or may, in the Charity’s reasonable opinion, be injurious to the character of the Studio or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Members of the Studio. Any Member so expelled will forthwith cease to be a Member of the Studio and will be refunded for any period during which their membership is suspended.
2.4 Members must be 18 or over or have their parents’ written consent before becoming a Member of the Studio (which consent must be made available on request).
3. STUDIO OPENING TIMES
Details of class times at the Studio may vary from time to time. Class times will be published by the Studio and will be available either at the Studio or on the Studio’s website www.yogahome.com
4. BOOKINGS AND CANCELLATIONS
5.1 A Member may only book or reschedule classes for themselves via their personal Studio booking facility 
5.2 Reformer Pilates and Personal Training Users are required to cancel classes at least 3 hours prior to the start of the class. Clients who cancel a class within the 3 hour window or fail to show will lose their pass. The session will be retained by Yogahome. No refund or credit will be offered.
The Studio reserves the right to remove booking privileges to Members who repeatedly fail to attend or late cancel their reserved classes.
5.3 Studio, Online and Full Members are required to cancel classes online, by telephone or in person at the Studio at least 30 minutes prior to the booked time. The studio reserves the right to remove booking privileges to Members who repeatedly fail to attend or late cancel their reserved classes.
5.4 Classes are booked on a first-come first-served basis. A Member may use the waiting list facility in the event that their first choice class is unavailable. If a Member joins the waiting list for a particular class and then books that class their booking will be subject to the Terms and Conditions in the usual way.
6. FITNESS AND HEALTH
6.1 It is the Member’s sole responsibility to notify the Studio before attending any class of any circumstances affecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since their last class at the Studio (if any).
6.3 Members are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing. If there is any doubt, the Member should consult their doctor.
6.4 The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities.
6.4 Members are required to follow the instructions of the instructor at all times.
7. LIMITATION OF LIABILITY
7.1 The Charity cannot be held responsible for any particular class, instructor and/or item of equipment not being available for whatever reason.
7.2 It is the Member’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme which they follow or class which they attend. Members accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any class. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.
7.3 The Charity accepts no liability for loss or damage to property of Members or for injury to Members on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.
7.4 In consideration of their participation in the activities and programmes of the Charity and the use of facilities and equipment owned and/or under the control of the Charity the Member hereby waives and releases the Charity from any and all responsibility or liability for injuries or damages resulting from their participation in any of the Charity’s activities or use of the Charity’s equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of the Charity.
8. USE OF FACILITIES
8.1 A Member is entitled to use the Studio’s facilities provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Charity.

9. PERSONAL BELONGINGS
Personal belongings are brought onto the Studio premises at the Member’s own risk and the Charity does not accept liability for any loss, theft or damage whatsoever to such
items.
12. GENERAL
12.1 Members are required to give notice to the Charity of any change of address.

12.2 The Charity reserves the right to refuse admission to the Studio.
12.3 Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.
12.7 Any marketing, educational or other materials of any nature whatsoever produced by the Charity in connection with the Studio and which are made available to Members at the Studio will at all times remain the property of the Charity and will be subject to the Charity’s copyright.
13. PRIVACY POLICY
Information will not be shared with any third party without the Member’s permission. Personal Data is collected for the Charity’s internal use only.

Our Online, Studio, Full membership options allow you to attend as many drop-in classes as you like, respectively for online classes, studio classes, and a combination of both. Courses and workshops are not included.

All memberships are non-transferable, in other words, you cannot share it with another person. They are monthly direct debits, which you can ask us to freeze or cancel anytime.

With all our membership plans, we require a minimum of 2 months commitment.

All subscriptions require the following:

• unlimited freezes / holds per year for a minimum of 7 days, maximum of 3 months;
• 7 day written notice to cancel or freeze membership;
• 2 months minimum commitment
• the guest passes (where applicable) have no expiry date but are removed from your account if the membership is cancelled;
• payment is by direct debit from a bank account or credit/debit card;
• the direct debit runs every month of the year, including a number of days on which Yogahome is closed over Christmas (this year, these are 24th December through to 1st January inclusive).

At Yogahome we implement a strict no-latecomers policy.

We want to ensure that everyone's class experience is smooth and seamless.

For this reason, we encourage all customers to arrive to the studio and sign in at least 5 before the start of the class, as late entries will no longer be permitted.

If unforeseen circumstances arise, we'll do our best to enrol you in an alternative class whenever possible.

Your place may be released and given to someone else 5 minutes before class starts if there is a queue of clients waiting to attend this class.

If you arrive late and your place has been given to another client, we will do our best to enrol you in an alternative class.

If you cannot make it to a class, you need to cancel (online, by email, or over phone) no later than:

• 6 hours before the start of a Reformer Pilates or Personal training class and any credit used to pay for this class will be returned to your Yogahome account. Reformer Pilates & Personal training  Members who cancel a class within the 6 hour window or fail to show will lose their pass. The session will be retained by Yogahome. No refund or credit will be offered.
• 60 minutes before the start of a studio class and any credit used to pay for this class will be returned to your Yogahome account.

Any class cancelled outside of this window will be considered as a late cancellation. Credit will not be returned for late cancellations or no shows.

Please note that your booking will block a place until it is officially cancelled. At busy times, fully booked classes with waiting lists dissuade people from dropping in when in fact we can accommodate them. Therefore, we reserve the right to remove pre-booking privileges to anyone with a history of repeated No Shows or late cancellations.

Yogahome operates a strict 24 hour cancellation policy on behalf of our therapists and teachers.

For cancellations made with less than 24 hours notice or if a client fails to show up for their appointment, the client will be charged the full appointment fee in these circumstances.

Clients can cancel any booking for a course or a workshop with 7 or more days notice and receive a full refund.

If the cancellation is within seven days, clients will be offered a credit or a transfer to another course or workshop. However a £5 administration fee will be charged. Once the course or workshop has started there is no refund or transfer.

We reserve the right to cancel a course or workshop if necessary. Any client who has booked a place will be given a full refund.

You must sign-in at least 5 minutes before class, with the link sent to you in a notification email 15 minutes prior to class.

If you cannot attend, you need to cancel (online via your Mindbody account, by email, or over phone) at least 15 minutes before the start of the class and any credit used to pay for this class will be returned to your Yogahome account.

If you cancel less than 15 minutes before class, this is a late cancellation. Credit will not be returned for late cancellations or no shows.

As with all other classes, we reserve the right to remove pre-booking privileges to Members with a history of repeated No Shows or late cancellations.

No refunds will be given on class passes once purchased.

All class passes have an expiry date, and cannot be extended or suspended except in exceptional circumstances.

Class passes are assigned to individual clients and cannot be shared between clients.

The 4, 8 and 12 session class passes are valid for any drop-in class and for 6 months.

Any credit with us is valid indefinitely and can be used for any product or service we offer.